Transition of Care Guide

There’s no reason to miss out on necessary medical or mental healthcare when you transition to university life! At Emory, we’ve made it easy.
 

PREPARING FOR UNIVERSITY LIFE

 

Getting Familiar with Emory

This is Emory University Student Health Service’s (EUSHS) comprehensive guide for transitioning your medical and mental healthcare as you move from home to university life. To help with a smooth transition, we recommend the following:

  1. Become familiar with our student health website & services. This is where you can find information on our services, insurance enrollment, insurance coverage, pricing, procedures, and much more. You will be able to match what we provide with your current or expected needs. 
  2. Review Emory requirements. All incoming and continuing students must meet certain immunization and insurance verification guidelines as well as sign documentation. The insurance waiver needs to be filled out annually if you are not using the Emory University Student Health Insurance Plan (EUSHIP). You can find every step and process here. Make sure to submit your documentation through the Student Health Portal.
  3. Check out the other Student Health Portal features. This is where you will be uploading your immunization records, scheduling appointments, reading test or lab results and will serve as your primary means of communication with the Student Health Clinic. Student Patient Portal
  4. Understand requirements and policies. In order to serve all students efficiently and effectively, we have processes to keep everything running smoothly. Being familiar with how to cancel appointments, what kind of costs to expect, etc. can help you have a better experience.
  5. Connect with Department of Accessibility Services, if needed, to learn about accommodation and support services they offer. 
  6. Connect with Counseling & Psychological Services (CAPS), if needed, to learn about mental health support. 

If you are unable to find needed information through any of the above links or resources, or through the accordion topics below, please call our clinic at 404-727-7551.

Emory University has taken steps to protect students as they transition to living or studying on campus. If you are returning to campus in any capacity, you will be expected to meet our health and safety guidelines which include getting tested for COVID-19 (coordinated and provided by Emory Student Health Services), monitoring yourself for symptoms, wearing a mask, and supporting your fellow students through this challenging time.

All students who will be on campus Fall 2020 will receive a Welcome Tool Kit which includes 5 reusable masks, hand sanitizer, wipes, a door opening tool, and a pack to carry these materials on a daily basis. We also recommend building out a basic first aid kit and bringing additional items for the help of COVID prevention. Suggested items for the kit below.  

Essential COVID-19 Monitoring & Protection Items

  • Digital Thermometer
  • Hand sanitizer
  • Cleaning supplies
  • Tylenol or Ibuprofen

 Supplies Recommended

  • Band-aids in assorted sizes
  • Bandage supplies: Gauze pads (4 x 4s), Gauze – 3-inch roll, Paper tape
  • Scissors
  • Tweezers
  • ACE bandage for sprains (3-inch for ankle/wrist, 4-inch for knee)
  • Ice bag for sprains, bee/wasp stings (zip lock bags work very well)
  • Sunscreen

Medication Suggestions

  • Pain reliever: ibuprofen (Advil, Motrin), acetaminophen (Tylenol)
  • Antiseptic skin cleanser: (hydrogen peroxide or Betadine)
  • Antibiotic cream or ointment (Polysporin, Neosporin)
  • Antihistamine for itching, stings, allergies (Benadryl, Allegra, Zyrtec, Claritin)
  • Hydrocortisone cream for skin rashes, itching (Cortaid)
  • Antacid tablets or liquid for upset stomach (Tums, Mylanta)
  • Decongestant (Sudafed)
  • Cough expectorant (plain Robitussin, plain Mucinex) AVOID NYQUIL
  • Cough expectorant with suppressant (Robitussin DM, Mucinex DM) AVOID NYQUIL

Choose an easy to open case to store everything in and make sure to label it.

Learn more about what to pack and how to get your things to Emory safely.

As a community, we are stronger if we approach this pandemic together. Emory does not condone social stigmatization in any capacity. We will be here if you are sick for any reason, including COVID-19; you can do your part by following guidelines, being respectful of space, and staying emotionally supportive of friends, family and your Emory colleagues.

We recommend reviewing your current medical and healthcare related needs with your provider, parent or guardian. For instance, are you on medications for chronic conditions?  Do you see a specialist for care? Make sure you are familiar with your own health conditions and needs so you can advocate for yourself!

Your Care Plan Details

  • Names of any current health related conditions
  • Challenges or symptoms that occur as a result of these conditions
  • How these symptoms impact you
  • The names, dosages, and frequency of medications or therapies that treat these conditions (and are there any common side effects that result from these medications)
  • Understand what treatments have been effective (or not) for you
  • Names and contact for your current providers
  • The insurance information you will be bringing or your Emory University Student Health Insurance information
  • For students being treated for ADD or ADHD, please read our required policies and procedures for receiving your medications. The information can be found here (navigate about half way down the page).

If you are being treated for a chronic condition, we recommend navigating several doctors’ appointments and drug store medication purchases on your own before leaving home. If you are on routine medications, there are a lot of tools to help you stay on track: medication reminder apps, phone alarms and calendars, and weekly or monthly pill boxes to know if you took your medications. If you struggle to be consistent, don’t give up! Keep practicing until you feel confident.

An Individualized Education plan (IEP) or 504 Plan that you had for high school doesn’t automatically transfer to universities or colleges. To seek out accommodations based on disabilities, connect with the Emory Department of Accessibility Services (DAS). They are committed to assisting qualified students with obtaining services and they ensure that all matters of equal access and reasonable accommodations are properly addressed. It will be helpful to have a copy of your IEP or 504 plan when you speak with Emory DAS. You can learn more about how transitioning accommodations from High School to Emory University here. 

If you have been diagnosed with any condition that could entitle you to accommodations on campus, please have your medical certification ready and contact Accessibility Services.

You have a variety of options in case an emergency should strike you while at Emory. We have support available 24/7 but the contact can change based on the time and issue. If you are in immediate danger, are having a mental health emergency or witnessing one, or have any life-threatening issues, please call 911 or Emory Police Department at 404-727-6111 right away.

For information on care after hours, during normal business hours, etc. we recommend reviewing our Emergency Services Overview page.

Other Resources:

  • The Office of Respect serves any student impacted by sexual assault, relationship violence, and/or stalking.  For 24/7 confidential support and advocacy, call the Respect Hotline at 470-270-5360 to speak to an advocate. More information can be found on their website
  • Student Case Management and Intervention Services at 404.430.1120 or by emailing sisteam@emory.edu to access resources and support acute (suicidality) and non-acute crisis (academic challenges, financial issues). Complete a Student of Concern Referral Form here
  • Student Health Services provides primary and specialty care for all enrolled Emory students. You can reach our team by calling us at 404-727-7551 and pressing 0. You can also send a message directly to our team or your provider through the Student Health Portal

 

EMERGENCY CARE/AFTER-HOURS:

Other After-Hours or Weekend Emergencies

Student Case Management and Intervention Services (24/7 assistance): 404-430-1120

Georgia Crisis & Access Line: 1-800-715-4225

National Suicide Hotline: 1-800-784-2433 or 1-800-273-8255

Crisis Text Line: text HOME to 741741. Students of color can text STEVE to 741741.

Trevor Lifeline (LGBTQ): 866-488-7386

TrevorChat line (LGBTQ): Text "trevor" to 202-304-1200 (7 Days/Week, 3pm–10pm EST).

 

Sexual Assault

For 24/7 confidential support and advocacy, call the Respect Hotline at 470-270-5360 to speak to an advocate.

For more information, visit the Office of Respect:   http://success.emory.edu/respect/index.html

 

Additional Assistance After-Hours or Weekends

If you live in University housing, contact your residence life staff person (SA, RA, RHD, House Director).

If an event occurs off-campus, first get help by calling 911. For additional assistance from trained staff at Emory, also call 404-727-6111 and the Emory Police dispatcher will notify the Campus Life Professional on-call about your situation. They may be able to assist you with additional services such as temporary housing, medical attention, legal resources, academic support, etc.

To reach the on-call Student Case Management and Intervention Services professional, call 404-430-1120.

 

During Regular Business Hours
To seek advice for an emergent or non-emergent mental health issue or concern, call Counseling & Psychological Services (CAPS) at 404-727-7450.

Emory also tests its emergency notification systems monthly. There are outdoor sirens, email and text alerts and multiple social media posting that occur on the first Wednesday at noon.  You can follow the Critical Event Preparedness and Response Team on Twitter @Emory_CEPAR or call them at 404-712-1300. Download the LiveSafe app to stay connected to all emergency notifications and resources on campus.

You have options when it comes to healthcare while at Emory! Student Health Services offers comprehensive medical services at our on-campus clinic and their own affordable health insurance plan, but you can always choose to maintain your current insurance (as long as it meets standard requirements) and/or your local providers.  The insurance waiver needs to be done annually if you choose to use your own insurance.  To learn more about the annual health insurance verification required from all students and what constitutes appropriate coverage, please visit our Insurance page

 

OPTIONS FOR HEALTHCARE

  1. Emory Student Health Services

The EUSHS Clinic is located on Clifton campus and offers a wide spectrum of comprehensive, effective healthcare. You can find our entire team in this location which makes scheduling, receiving care, and confirming benefits easy and direct. The healthcare that you can receive through Emory Student Health Services includes primary care; physical examinations; confidential HIV testing; women’s health and contraception services; colposcopy and IUD placements; mental health counseling and referral; psychiatric care; preventive health; substance abuse counseling and referrals; allergy injections and immunizations; on-site specialty clinic in dermatology and referrals to off-site specialists; health education and wellness programming and individual consultation; international travel clinic and immunizations; nutrition counseling; and laboratory testing. We can serve as your annual check up or provide you with complex care all from the convenience of campus.

This year, we are offering virtual, video appointments in addition to traditional, in-person visits. Receiving care from home can be an effective option that reduces your risk of being exposed to COVID-19, flu, etc.

Students can utilize the health clinic with or without the Emory sponsored insurance plan (although they must have comparable coverage).

Emory University Insurance

We have our own insurance plan, too. Many students find our pricing coverage equitable or better than many other provides or insurance companies. You can read more about our insurance plan here as well as enrollment processes. 

Tuition Insurance

The unexpected can occur which can lead to a student withdrawing from class. Emory University does offer tuition insurance as piece of mind.

  1. Continue with Your Provider from Home

You may continue to depend on your current care team to help manage your treatments and health. Here are some things to consider:

  • Do they offer telehealth or virtual visits?
  • Does the provider feel comfortable providing care or management from a distance?
  • Are your needs such that you can see your provider only during school breaks?
  • For medication or ongoing therapies, how will you coordinate those?

 

  1. Find a Local Provider

You can also find an Atlanta based provider who is not part of Emory University Student Health Services. For local mental health providers see the CAPS Thriving campus referral network.  Here are some things to consider:

  • Will you be able to meet with the provider along with your parents or guardians prior to your move?
  • Do they accept your (or the Emory) insurance plan?
  • What are their costs for services or fees?

If you choose to establish care with Emory Student Health or an off-campus provider, it is important to have your treatment plans and records sent to the new team from your home provider. This is important to avoid any interruptions to your care or medication management.

If accommodations are needed, you will need to connect with DAS regardless of where you seek primary or ongoing care. 

Successfully Managing your Transition is Based on Coordination

  1. Ensure that you know who and where you will be receiving care from. If you have a team or are transitioning part of your care, connect the providers to each other and make sure there is an identified lead clinician.
  2. Understand your current care, your needs and all the details of your medications or therapies.
  3. Be prepared to share your treatment records with your new providers.
  4. Connect with Disability Services early, if needed.
  5. Understand how medical insurance coverage works and who to connect with if you have questions. For Emory University Health Insurance questions, you can reach us directly here 404-727-7551.

Student Health Services

Emory University Student Health Services (EUSHS) provides outpatient care for enrolled Emory students with a valid Emory ID card. International student's spouses, Domestic Partners and unmarried children over 18 years of age are also eligible for primary medical care if they are currently enrolled in the Emory/Aetna Student Health Insurance Plan.

Phone Number

404-727-7551

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Location

1525 Clifton Road
Atlanta, Georgia 30322

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