Payment is expected at the time service is rendered. We accept check, Visa, MasterCard, Discover and transfers to eligible Emory student financial accounts. As of 9/1/2018, Student Health Services will no longer accept or manage cash transactions.  All unpaid charges will be transmitted to the Emory University Student Accounts and Billing to be included on the student's central account. SFS will bill you for any unpaid charges.

EUSHS participates in the Emory University Student Health Insurance Plan (EUSHIP) and in a number of other major insurance PPOs, including Aetna, Cigna, Humana, and United Healthcare and Anthem Blue Cross/Blue Shield. For a list of our current managed care contracts, click here. We do not participate in Medicare, Medicaid or Tricare affiliated plans. Therefore, we will not bill to these insurances directly. We are non-participants in other plans that are not listed. However, we will file for any charges incurred at EUSHS with the patient's primary insurance carrier. If we are non-participants, it is possible that your carrier may not pay for these charges. We will also provide our patients with copies of all relevant paperwork needed to resolve any payment issues with the insurance carrier or seek reimbursement in lieu of direct billing. We will wait an appropriate time period from the date of filing the claim to receive payment. If the charges are unpaid at that time, we will transfer the balance to Student Accounts and Billing for billing on the student's account.

As mentioned above, at your request, we file medical charges you incur at EUSHS with your primary insurance carrier. It is possible that your carrier may not pay for all charges. We will also provide you with copies of all relevant paperwork you will need to resolve any payment issues with your carrier. You can also access recent bills via Your Patient Portal online. If the charges are unpaid or uncovered, we will transfer the balance to Student Accounts and Billing for billing on your account. Please take note: if your account becomes past due, Emory may withhold transcripts, grades, registration or other University provided services or goods until all past due amounts are paid. Please note that laboratory and radiology service claims are submitted by our Emory Healthcare facilities and partners who are separate entities from Emory University Student Health Services. You will receive a bill for these services from one of these facilities and not EUSHS.

You are responsible for paying the bill in full and obtaining reimbursement from any secondary health insurance company. We will assist you in preparing the necessary forms to expedite repayment of your insurance claim, but we do not coordinate benefits (i.e., file a claim or send in the form) with secondary insurance companies).

There is a $15 late cancellation/no show fee for Primary Care and Women's Health appointments. If you need to cancel your appointment, you must do so either via the online Your Patient Portal or by phone at (404) 727-7551, Option 0 (zero) one hour or more prior to your scheduled appointment. If an appointment is cancelled less than one hour before the visit or the patient does not arrive, it is usually impossible for us to offer this appointment to another student who needs to be seen, thus wasting a valuable healthcare resource for Emory students.

As you may know, for several years we have charged no show fees for missed appointments in our Emory University Student Health Services (EUSHS) specialty clinics in Dermatology, Colposcopy, IUD Insertion, Women's Health, Psychiatry, Nutrition, Alcohol and Other Drug, Travel and Immunization clinics. These specialty clinics are highly sought after by students, which makes appointment availability extremely limited. When a patient schedules an appointment and does not keep it, they are denying another student access to that specialty service, woman's annual exam or physical exam. In addition, EUSHS pays the faculty Dermatologist, Nutritionist, Psychiatrist and Travel Nurse whether patients show up for appointments or not.

In order to avoid a no show charge, the student must cancel the appointment at least 24 hours prior to the scheduled appointment. Therefore, EUSHS charges students for clinic no show appointments as follows: 

• Alcohol and Other Drug Education $15.00
• Colposcopy/IUD Insertion $60.00
• Dermatology $30.00
• Immunization $15.00
• Nutrition $30.00
• Physical Exams and Annual Wellness Exams $30.00
• Primary Care $15.00
• Psychiatry $50.00 new patient visit and $30.00 for follow-up visits
• Travel Clinic $30.00
• Urgent Care Same Day $15.00
• Women's Annual Exams $30.00

Please call (404) 727-7551 and select Option 1 (day or night) or go online via Your Patient Portal to cancel your appointment. In addition, students who have three or more no show appointments may be excluded from future appointments at these specialty clinics. We thank you for your cooperation and for your consideration of your fellow Emory students.

Emory University Student Health Services (EUSHS) provides outpatient care for enrolled Emory students with a valid Emory ID card. International student's spouses, Domestic Partners and unmarried children over 18 years of age are also eligible for primary medical care if they are currently enrolled in the Emory/Aetna Student Health Insurance Plan.