Clinical, Medical or Service Questions

Please call us directly at 404-727-7551. Or, you can directly contact a member of our staff through our Student Health Portal

Medical Records

For more information concerning medical record requests, please visit the medical records page

Immunization Questions

Submit a message to Immunization Compliance in the Patient Portal or you can email our immunization team here.  

Emory University Student Health Insurance Plan (EUSHIP) Questions

Emory Student Health Insurance Plan (administered by Aetna) - For any students with questions regarding claims, billing, coverage, and anything specifically related to the plan itself, please visit the Aetna Student Health website or reach out to the Aetna Customer Service team at 1-877-480-4161.

Insurance Waiver - For students or staff experiencing technical issues related to waiving out of EUSHIP (including deadline) or other student account-related issues, please send an email to

General - For other items that do not fall into the above two categories, please send an email to


Billing Questions

For questions regarding billing AND you are not on the Emory University Student Health Insurance Plan (EUSHIP), please submit a secure message on the Patient Portal to Billing Inquiries.


Are you having an issue that isn't related to the above topics? Please call our clinic for guidance! 404-727-7551. 


Emory University Student Health Services utilizes an auto attendant telephone answering system. The auto attendant telephone menu is designed to connect your call to the appropriate department. You may select an option at any time during the menu/message or press the option you need immediately upon hearing the menu/message if you already know which option you need.


Main Number 404 -727-7551

Menu Options

Appointments Press 1
Billing and Non-EUSHIP Insurance, Medical Records Press 5
Hours of Operation & Directions Press 6
Lab, X-ray results & Medication Refills Press 3
Medical Information Line (During Office Hours) Press 3
Medical Call Center (AccessNurse) When Clinic is Closed Press 0
Voice Mail for a Specific Provider/Person Press 5

Other EUSHS/Emory Phone Numbers:
Executive Director 404-712-8652
Allergy & Immunization 404-727-8581
Emory Student Health Insurance Plan (EUSHIP) Information 404-727-4428

All Other Billing and Non-EUSHIP Insurance Issues

Medical Records 404-727-7264
Travel Clinic 404-727-8581

Important Non-EUSHS Phone Numbers:

Emergencies 911
Emory Police 404-727-6111
Emory University Hospital Emergency Dept. 404-712-7100



If you wish to provide feedback, address a concern or file a complaint:

  • You may send a message via Your Patient Portal by choosing Messages then selecting Secure Message to Executive Director.
  • Executive Director, Sharon Rabinovitz, MD, at
    or contact via phone for urgent issues: 404-712-8652
  • Assistant Director of Clinical Services, Flavia Mercado, MD at
  • Director of Psychiatry Services Robert Elliott, MD at,
  • Director of Nursing Services: Kimberly Crow, MSN, RN-C at

Student Health Services

Emory University Student Health Services (EUSHS) provides outpatient care for enrolled Emory students with a valid Emory ID card. International student's spouses, Domestic Partners and unmarried children over 18 years of age are also eligible for primary medical care if they are currently enrolled in the Emory/Aetna Student Health Insurance Plan.

Phone Number


Contact Us


1525 Clifton Road
Atlanta, Georgia 30322

Hours and Location/Directions

Patient Portal

Schedule appointments, request prescription refills, send secure emails and more.