FINANCIAL POLICY/STUDENT RESPONSIBILITY/INSURANCE RELATED CONCERNS:
Payment is expected at the time service is rendered. We accept cash, check, EmoryCard, Visa and MasterCard. All unpaid charges will be transmitted to the Emory University Student Financial Services (SFS) to be included on the student's central account. SFS will bill you for any unpaid charges. Payment for deductibles and coinsurance is due at the time of service.
EUSHS participates in the Emory/Aetna student health insurance plan and in a number of other major insurance PPOs, including Aetna, Cigna, Humana, Beech Street, Kaiser, and United Healthcare. For a list of our current managed care contracts, click here. We do not participate in Medicare, Medicaid or Tricare and unfortunately, at this time, we have been unable to persuade Blue Cross/Blue Shield to contract with us. We are non-participants in other plans that are not listed. However, we will file for any charges incurred at EUSHS with the patient's primary insurance carrier. If we are non-participants, it is possible that your carrier may not pay for these charges. We will also provide our patients with copies of all relevant paperwork needed to resolve any payment issues with the insurance carrier. We will wait an appropriate time period from the date of filing the claim to receive payment. If the charges are unpaid at that time, we will transfer the balance to Student Financial Services for billing on the student's account.
As mentioned above, at your request, we file medical charges you incur at EUSHCS with your primary insurance carrier. It is possible that your carrier may not pay for all charges. We will also provide you with copies of all relevant paperwork you will need to resolve any payment issues with your carrier. You can also access recent bills via Your Patient Portal online. If the charges are unpaid or uncovered, we will transfer the balance to Student Financial Services for billing on your account. Please take note: if your account becomes past due, Emory may withhold transcripts, grades, registration or other University provided services or goods until all past due amounts are paid.
You are responsible for paying the bill in full and obtaining reimbursement from any secondary health insurance company. We will assist you in preparing the necessary forms to expedite repayment of your insurance claim, but we do not coordinate benefits (i.e., file a claim or send in the form) with secondary insurance companies).
We will not enter into a dispute with your health insurance company over your claim; this is your responsibility and obligation. We will file your claim (primary coverage) one time. Upon request, we will supply you with a copy of the claim, so you can resubmit if necessary.
You must provide us with your current health insurance cards or completed claim forms so we can file your claim. A financial policy statement similar to the above information must be read and signed by each student prior to his or her EUSHS evaluation, once per academic year.
For questions about the Emory/Aetna Student Health Insurance Plan, please call our Student Health Insurance Plan Office at 404-727-7560.
For questions about all other health insurance plans and EUSHS financial and billing policies, please call our Billing Office at 404-727-8721.
APPOINTMENT NO SHOW FEES:
There is a $15 late cancellation/no show fee for Primary Care and Women's Health appointments. If you need to cancel your appointment, you must do so either via the online Your Patient Portal or by phone at (404) 727-7551, Option 0 (zero) one hour or more prior to your scheduled appointment. If an appointment is cancelled less than one hour before the visit or the patient does not arrive, it is usually impossible for us to offer this appointment to another student who needs to be seen, thus wasting a valuable healthcare resource for Emory students.
As you may know, for several years we have charged no show fees for missed appointments in our Emory University Student Health Services (EUSHS) specialty clinics in Dermatology, Colposcopy, IUD Insertion, Women's Health, Psychiatry, Nutrition, Alcohol and Other Drug, Travel and Immunization clinics. These specialty clinics are highly sought after by students, which makes appointment availability extremely limited. When a patient schedules an appointment and does not keep it, he/she is denying another student access to that specialty service, woman's annual exam or physical exam. In addition, EUSHS pays the faculty Dermatologist, Nutritionist, Psychiatrist and Travel Nurse whether patients show up for appointments or not.
Therefore, EUSHS charges students for clinic no show appointments as follows. In order to avoid a no show charge, the student must cancel the appointment at least 24 hours prior to the scheduled appointment:
Please call (404) 727-7551 and select Option 1 (day or night) or go on line via Your Patient Portal to cancel your appointment. In addition, students who have three or more no show appointments may be excluded from future appointments at these specialty clinics. We thank you for your cooperation and for your consideration of your fellow Emory students.