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Patient Rights

As an EUSHS patient, you have the following rights and responsibilities, as we partner with you to provide your care.

You Have A Right To:

  • Receive considerate and respectful care.
  • Receive private and confidential care.
  • Know who is responsible for coordinating your care.
  • Ask for and receive complete and understandable information about your condition and care.
  • Participate in decisions regarding your care.
  • Refuse treatment.
  • Provide us with a copy of your Advance Directive for Healthcare or Living Will.
  • Access your medical records.
  • Receive an explanation of your bill.
  • Change your primary care provider if other qualified providers are available.
  • Exercise your cultural and spiritual beliefs.
  • Voice concerns or grievances to administration or medical staff without fear of reprisals or discrimination.

You Have A Responsibility To:

  • Keep appointments or cancel on a timely basis.
  • Provide complete and accurate medical and insurance information.
  • Ask questions when you are in doubt.
  • Communicate changes in your health and/or condition to your care givers.
  • Pay your medical bills promptly.
  • Follow your health care provider's instructions or discuss with them any obstacles you may have in complying with your prescribed treatment plan.
  • Accept responsibility for refusing treatment or not following your treatment plan.
  • Show respect and consideration for others around you, including other patients and staff.
  • Follow all policies affecting patient conduct and care.
  • Inform your provider about any living will, medical power of attorney, or other directives that could affect your care.
  • Provide a responsible person to transprt home and to remain with you if needed.

If you wish to provide feedback, address a concern or file a complaint:

  • You may send a message via Your Patient Portal by choosing Messages then selecting Secure Message to Executive Director.
  • You may call Sharon Rabinovitz, MD, Interim Executive Director at 404-712-8652 or via email at
  • Interim Co-Director of Clinical Services, Ray Jarvis, PA-C at,
  • Interim Co-Director of Clinical Services, Elizabeth Rothschild, PA-C at,
  • Director of Psychiatry Services Robert Elliott, MD at,
  • Director of Nursing Services Lisa Hastings, BSN, RN at,
  • Director of Business Operations and Patient Services, and Emory University Student Health Insurance Kimberly Taylor at

Revised 6/4/2019