Mission and Patient Rights

MISSION

The mission of Emory University Student Health Services is to empower students to take responsibility for their health and to complement the academic mission of the university by providing unified services that are comprehensive, accessible and result in a healthy campus culture. This mission will be accomplished via the following strategies:

• Providing high quality, accessible, cost effective health services that address students' health needs.
• Providing a professional and positive environment for meeting students' health needs.
• Maintaining a program that is sensitive to student/consumer needs, driven by strategic planning, and subject to systematic evaluation.

PATIENT RIGHTS

The following reflects your rights and responsibilities, as we partner with you to provide your care.

You Have A Right To:

• Receive considerate and respectful care.
• Receive private and confidential care.
• Know who is responsible for coordinating your care.
• Ask for and receive complete and understandable information about your condition and care.
• Participate in decisions regarding your care.
• Refuse treatment.
• Access your medical record.
• Receive an explanation of your bill.
• Exercise your cultural and spiritual beliefs.
• Voice concerns to administration or medical staff without fear of reprisals or discrimination.
• For State of Georgia Rule 360-27-.02 Declaration of Patients' Rights, click here.

You Have A Responsibility To:

• Keep appointments or cancel on a timely basis.
• Provide complete and accurate medical and insurance information.
• Ask questions when you are in doubt.
• Communicate changes in your health and/or condition to your care givers.
• Pay your medical bills promptly.
• Follow your health care provider's instructions or discuss with them any obstacles you may have in complying with your prescribed treatment plan.
• Accept responsibility for refusing treatment or not following your treatment plan.
• Show respect and consideration for others around you, including other patients and staff.
• Follow all policies affecting patient conduct and care.