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Mission and Patient Rights and Responsibilities


The mission of Emory University Student Health Services is to empower students to take responsibility for their health and to complement the academic mission of the university by providing collaborative medical, counseling and health promotion services that result in a healthy campus culture. Student Health Services is committed to providing caring professional clinical services to a diverse student body and to reducing the stigma associated with seeking mental health services.


The vision of Emory University Student Health Services is to help students to excel, both while at the University and beyond, by promoting wellness as a state of optimal human functioning. 

Patient Rights and Responsibities

As an EUSHS patient, you have the following rights and responsibilities, as we partner with you to provide your care.

You Have A Right To:

  • Receive considerate and respectful care.
  • Receive private and confidential care.
  • Know who is responsible for coordinating your care.
  • Ask for and receive complete and understandable information about your condition and care.
  • Participate in decisions regarding your care.
  • Refuse treatment.
  • Provide us with a copy of your Advance Directive for Healthcare or Living Will.
  • Access your medical record.
  • Receive an explanation of your bill.
  • Change your primary care provider if other qualified providers are available.
  • Exercise your cultural and spiritual beliefs.
  • Voice concerns to administration or medical staff without fear of reprisals or discrimination.

You Have A Responsibility To:

  • Keep appointments or cancel on a timely basis.
  • Provide complete and accurate medical and insurance information.
  • Ask questions when you are in doubt.
  • Communicate changes in your health and/or condition to your care givers.
  • Pay your medical bills promptly.
  • Follow your health care provider's instructions or discuss with them any obstacles you may have in complying with your prescribed treatment plan.
  • Accept responsibility for refusing treatment or not following your treatment plan.
  • Show respect and consideration for others around you, including other patients and staff.
  • Follow all policies affecting patient conduct and care.
  • Inform your provider about any living will, medical power of attorney, or other directive that could affect your care.

If you wish to provide positive or negative feedback, address a concern or file a complaint:

  • You can send a message via Your Patient Portal by choosing Messages then selecting Secure Message to Executive Director.
  • You can call the Executive Director at 404-712-8652. 
  • You can send an email to Executive Director Michael Huey, MD at, Director of Clinical Provider Services Michael Allan, MD at, Director of Psychiatry Services Robert Elliott, MD at, Director of Nursing Services Lisa Hastings, BSN, RN at, or Associate Director, Business Operations and Patient Services Emory Student Health Insurance Kimberly Taylor at

Revised 6/30/2017